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Nice little player. A little large for a portable unit, and non-expandable, so a fairly limited number of songs you can download to it. I love the ability to record any song you're listening to for playback [can not transfer to a computer, etc].
This product is great except for the fact it does not receive a signal inside your house which keeps you from ever listening to it while inside. Also, it is not compatible with an outside antenna or a "repeater" system sold by Sirius. It is portable but has weak reception.
Harsh, but it is what it is.Three of my four years with Sirius, I have been lucky enough where I've had family/friends want to pay for my yearly subscription as a Birthday/Christmas present. He assured me it wouldn't be, and transferred me to customer care.At customer care, I spoke with an associate who assured me my account would be frozen, it would go into invoice billing, and I simply had to just wait for the Gift Cards to arrive in the mail. His credit card was double charged, and at the beginning of January when my plan renews, I was also charged. Once again, a few days into January $150+ was withdrawn from my checking account (renewal price). Sirius even refused initially to refund the overdraft fees from the bank.
We both called Sirius and the issue was not resolved for more than a week.The second issue was a similar issue. They both contacted Sirius and asked if there were Gift Cards or Certificates that could be used towards the subscription. Before I called Sirius back to redeem them, I checked my checking account. The first time a family member called Sirius, paid for the year with his credit card, and we thought it was set. That was what they did.On December 30th I went to redeem them. To rub extra salt in the wounds, it will take 7-10 days, my checking account is now frozen, and I have no way to use it right now.
A friend and a family member wanted to pay for my subscription. I stated that my account was set to renew in a few days and this would be a problem. The hardware and product they give you daily is phenomenal.That being said, dealing with the company itself, specifically over the phone, is an absolute nightmare. I'm now in my 4th year with Sirius. I'd say the average I.Q. Both were told by Sirius operators that the easiest way was to purchase Egift Certificates, which are sent directly to the recipients email with a code to redeem them. Problem this time, I had just paid a bunch of bills out of my checking and it overdrafted my account. A week later the Gift Cards arrived.
I had a bad feeling but decided to go that route. So to put it simply, don't ask for your subscription to be paid for as a gift, and avoid dealing with Sirius directly. A family member called Sirius, provided a credit card, and paid for the year. The utter incompetence of most of the customer service people is staggering.
The associate told me I could use the Egift credits and buy Gift Cards from the Sirius shop and have them sent to me. You will not want to return to regular radio again after a couple days of Sirius. Sure enough once again Sirius charged me already for the yearly renewal. Not happy again, we had to haggle over the phone for a few days to get it rectified.This brings me to this year.
Problem is they are only good towards Sirius hardware and cannot be used for subscriptions. Luckily I document everyone I speak to. As far as the radio and the daily service, it is absolutely awesome. They admitted fault initially, but then began to change their stance and stated that I never had the Sirius account frozen. I was furious and called Sirius once again. This might actually be my last year with them because of this. It is nothing but a hassle that probably will cost you days of problems. I was disconnected by the first two associates, the third was yawning into the phone, and finally the fourth try I got someone who could help.
is around 25. To top it all off, I still never got an apology from Sirius. Obviously b/c of past issues. I called Sirius to take issue. I finally spoke with a supervisor who agreed to refund the fees and subscription price. Good luck if you have to deal with them.
I've had no problems with it (doing what it's supposed to do) during the past two years. If you feel you need to be on the forefront where technology is concerned there are newer, updated Sirius portable radios that people are talking about. The portable radio isn't all that important to me, because I do a lot of listening via earbuds on my computer, however, the radio has been great. I bought the boombox and car kit to go along with it. I'm very happy with all of the products.
There is also a know memory corruption issue with the Stiletto 2.If you do want to fork out the money for it, be sure as hell to buy an extended warranty. Personally Ive never paid so much for a unit to have it fail within 1 year. Ive had my unit for just over a year now and it is on the end of its life.The are numerous other people that have the same issue with this product. By the way, the company that makes them has not renewed their contract with Sirius to manufacture them anymore. It rendered 2 batteries dead within 1 year, and then just after the 1 year passed, now shuts down when it feels like and I have to go threough a number of steps just for it to record, else it just simply will not.One of the main forums for sirius (siriusbackstage), delete negative posts now, so dont bet on finding a lot of negative reviews there. Seeing as there is supposed to be knowledgeable people there I posted my issue and was told that this routinely happens to units because of how much heat the unit generates (short life cycle). Huh, wonder why. Probably getting killed on the returned items.
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